Can I request a specific cleaner?
You can request a specific cleaner if you are a Regular monthly customer. However, in the event that your requested cleaner is not available, you can still book another cleaner with the same rating.
Do you supply your own cleaning materials?
If you prefer us to bring our cleaning materials, our crew member will come with a Cleaning Kit containing the following items:
Cleaning Products
Floor cleaner
Toilet cleaner
Multi-purpose cleaner
Glass cleaner
Cream cleaner
Wood furniture polish
Cleaning Equipment
Vacuum cleaner
Mop
Bucket & spinner
Microfiber cloth
Sponge cloth
Scouring pad
Note: There will be an extra AED 25 if you request the cleaning materials.
Can I ask for more than one cleaning professional?
Yes. Booking for more cleaners to get the job done is easy. You can request up to five cleaners in total. Simply specify the number of professionals you need while booking the appointment.
Can I book the same cleaning professional more than once?
Yes, you can. 90% of our clients have a weekly cleaning with the same cleaner.
It is easier for us to provide you with the same cleaner if you have a recurring appointment (usually weekly).
Is it possible to have the cleaning done even if I am not at home?
Busy and can’t be home during the cleaning session? Worry no more, as our trusted cleaners can get the job done even if you are not around.
Note:
For a recurring service (weekly), we recommend that you be present on the first appointment. This way, you can meet the professional, show her your home and explain what you expect from her.
For one-time cleaning service, kindly let us know how our professional can access your home (e.g. leave the key under the mat, give the key to security, leave the door open, etc). You can also include special instructions while booking the appointment.
Do you have male cleaning professionals?
Yes we do! We can send one upon request, and depending on the availability.
How do I pay for the service?
Bank Transfer: FREE
Cash: Aed 10
Card payment: 3%
Can I change or cancel my service?
Yes. You will have the option to cancel or modify your booking up to 48 hours before the service starts. If you cancel or change your booking less than 48 hours in advance of the booking, then you might have to pay a late cancellation/modification fee os Aed 50. Full charges will apply if you dont notify us and we arrive at your location on the appointment date.
This is done to fairly compensate our professionals for their time and the cost of travel while travelling to your place
